Happy March! Welcome back to In the Limelight! This week’s Blog Post features Chamber Member Diana Rodriguez-Zaba, who operates a nationally recognized brand in Disaster Restoration for Fire and Water Restoration Services . Her company, ServiceMaster Restoration by Zaba operates locally in Chicago and Suburbs, helping homeowners and business owners get their properties back to normal after a disaster strikes. Diana is constantly giving back to her community and has made it her mission to empower more women and develop future entrepreneurs.
Enjoy learning about a local business and business-owner in your community!
How long have you been doing business in town?
I launched my cleaning and restoration company back in 2008 and franchised the business with ServiceMaster in 2009. Since then, ServiceMaster Restoration by Zaba has expanded across Chicago and into the suburbs. My family and I live in Skokie, so we were really excited to open our second SMBZ headquarters here in 2014.
What attracted you to the line of work you’re in, and how did you get started?
Early in my career, I worked two jobs and still managed to invest in real estate. I had a knack for fixing up old properties and reselling them. Early on, I realized that I wanted to run my own company. By the time I had the opportunity to break into the restoration business, I had a solid background in real estate and business management. The restoration industry was a natural fit for me.
What’s the most satisfying part of your job?
We restore homes and businesses devastated by fire, water damage and storm flooding. We also help people deal with difficult situations like cleaning out a hoarder’s home. I know we make a positive difference in people’s lives every day. My staff and field crews share my gratitude for work that positions us to give back to the community. We do more than restore our customers’ properties. We also help restore their peace of mind.
How would you say your business or organization distinguishes itself from the others?
Our employee handbook includes our Random Acts of Kindness policy. All of my employees try to do something extra for a client that goes beyond traditional job expectations. It might be bringing a cup of coffee to a client in the morning or helping an older customer rearrange furniture.
It’s satisfying to realize that our company guidelines result in so many referrals. Our goal is to treat people with kindness and respect during hard times, so we’re always glad to know our efforts are truly appreciated.
What role has the Chamber played in your business development plan?
Being a member gives me access to an amazing network of professionals in a variety of fields. I constantly learn from other members and incorporate their insights into everything from daily operations to long-term planning. The Chamber is an invaluable resource for small companies like mine, and it’s especially supportive of local woman-owned businesses.
How can our readers learn more about your work and business?
I regularly author posts on my company’s website highlighting our different residential and commercial services. I invite everyone to take a look at what we do because we’re very proud of our business. You can also reach me by email at firstname.lastname@example.org. I appreciate this opportunity to share my experiences with other members of the Chamber and the Skokie community at large.
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